National Code: THH33002
Hours of Delivery: 569 hours
The Certificate III in Hospitality (Operations) is designed to reflect the role of hospitality employees who perform a range of skilled operations with the need to apply discretion and judgement. It allows for the multi-skilling requirements of many hospitality businesses.
- Food & Beverage
- Front of House
- Housekeeping
- Hygiene, Health, Safety and Security
Entry Requirements
The acceptance into any Nationally Recognised Course will be relevant to area of study and will be on an individual basis with equity and consistency applied to those who apply.
Admission Criteria
- An ability to analyse, process and undertake required knowledge and skills of course
- Willingness to engage in group activities
- Recognised prior learning will be considered on the merits of application as underpinned by organisational policy and procedures (provided on application)
- Credit Transfer is provided for academic achievements from all other Registered Training Organisations
- Employed in an agency which can provide the experience to meet course competencies
- Access and equity is applied to all training acceptance
- People with disabilities are encouraged to apply
Introduction to course concept
This conceptual framework of this curriculum reflects the belief that the integration of classroom activities, group networking and on the job application promotes and further develops the skills of this course. The course is delivered in a systematic style which takes the participants through the learning steps which promotes comprehension and application of the principle of Hospitality (Operations)
Mode of study
- Monthly contact days
- Flexible learning
- On the job application
Assessments
All assessment for the course are competency orientated and provide flexibility to meet the student’s learning needs and course requirements.
The assessments will include:
- Written
- Demonstration
- Questions
- Flexible learning packages
Duration of Course
This Course runs over 12 months
Consists of: 19 Units
- 9 Compulsory Units
- 10 Elective Units
Compulsory Units
| THHCORO1B | Work with colleagues and customers |
| THHCORO2B | Work in a socially divers environment |
| THHCORO3B | Follow health, safety and security procedures |
| THHHCOO01B | Develop and update hospitality industry knowledge |
| THHGHSO1B | Follow workplace hygiene procedures |
| THHGGA01B | Communicate on the telephone |
| THHGCS02B | Promote products and services to customers |
| THHGCS03B | Deal with conflict situations |
| THHGTRO1B | Coach others in job skills |
Elective Units
| THHBFB02B | Provides a link between kitchen and service areas |
| THHBFB03B | Provide food and beverage service |
| THHBFB04B | Provide table service of alcoholic beverages |
| THHBFB09B | Provide responsible service of alcohol |
| THHBFB10B | Prepare and serve non-alcoholic beverages |
| THHBF11B | Develop and update food and beverage knowledge |
| THHBFB09B | Provide Responsible Service of Alcohol |
| THHGGA06B | Receive and store stock |
| THHBCC00B | Prepare sandwiches |
| THHBFB12A | Prepare and serve expresso coffee |
| THHGFA01B | Process financial transactions |
| BSBCMN213A | Produce simple workprocessed documents |
| THHGHSO2B | Clean premises and equipment |
Recognition of Prior Learning (RPL) can be applied for (see policy)
RPL is an assessment process that involves re-assessment of previously gained experience relevant to the qualification. If RPL is granted, fees are adjusted accordingly.
Credit Transfer
Haley College will recognise relevant AQF qualifications and Statements of Attainment issued by any other Registered Training Organisation. Haley College encourages any potential student to apply for credit transfer if they believe they qualify. Call us on (03) 9530 9998
