Hospitality Certificate II In Hospitality (Operations)
National Code: THH21802
Hours of Delivery: 390 hours

The Certificate II in Hospitality (Operations) is designed to reflect the role of hospitality employees who perform a range of activities and functions requiring basic operational knowledge and limited practical skills in adefined context. They may be multi-skilled across more than one functional area of hospitality.

• Food & Beverage
• Front of House
• Housekeeping
• Hygiene, Health, Safety and Security

Entry Requirements
The acceptance into any Nationally Recognised Course will be relevant to area of study and will be on an individual basis with equity and consistency applied to those who apply.

Admission Criteria

• An ability to analyse, process and undertake required knowledge and skills of course
• Willingness to engage in group activities
• Recognised prior learning will be considered on the merits of application as underpinned by organisational policy and procedures (provided on application)
• Credit Transfer is provided for academic achievements from all other Registered Training Organisations
• Employed in an agency which can provide the experience to meet course competencies
• Access and equity is applied to all training acceptance
• People with disabilities are encouraged to apply

Introduction to course concept
This conceptual framework of this curriculum reflects the belief that the integration of classroom activities, group networking and on the job application promotes and further develops the skills of this course. The course is delivered in a systematic style which takes the participants through the learning steps which promotes comprehension and application of the principle of Hospitality (Operations)

Mode of study

• Monthly contact days
• Flexible learning
• On the job application

Access to a consistent Educator will be provided for the duration of the course.

Assessments
All assessment for the course are competency orientated and provide flexibility to meet the student’s learning needs and course requirements.
The assessments will include:

• Written
• Demonstration
• Questions
• Flexible learning packages

A detailed training plan and assessments for each unit of the course will be negotiated with you, prior to commencement of the Certificate II in Hospitality (Operations)

Duration of Course
This Course runs over 6 months
Consists of: 11 Units

• 5 Compulsory Units
• 6 Elective Units

Compulsory Units

THHCOR01B	Work with colleagues and customers
THHCOR02B	Work in a socially diverse environment
THHCOR03B	Follow health, safety and security procedures
THHHCO01B	Develop and update hospitality industry knowledge
THHGHS01B	Follow workplace hygiene procedures

Elective Units

THHFB03B	Provide food and beverage service
THHBFB11B	Develop and update food and beverage knowledge
THHBFB12A	Prepare and serve expresso coffee
THHGCS02B	Promote products and services to customers
THHBFB10B	Prepare and serve non-alcoholic beverages
THHBFB92B	Provide a link between kitchen and service area
THHGFA01B	Process financial transactions
THHGA01B	Communicate on the telephone
THHBFB09B	Provide responsible service of alcohol

Recognition of Prior Learning (RPL) can be applied for (see policy)
RPL is an assessment process that involves re-assessment of previously gained experience relevant to the qualification. If RPL is granted, fees are adjusted accordingly.

Credit Transfer
Haley College will recognise relevant AQF qualifications and Statements of Attainment issued by any other Registered Training Organisation. Haley College encourages any potential student to apply for credit transfer if they believe they qualify. Call us on (03) 9530 9998